FAQ
Frequently Asked Questions
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express etc.)
2. Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping costs and times vary by location and will be calculated at checkout.
3. How long will it take to receive my order?
Orders are processed within 1–3 business days. Shipping within [Your Country] typically takes 3–7 business days. International orders may take 7–21 business days depending on the destination.
4. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow its progress.
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our [Returns Page] or contact us to start a return.
6. How do I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible at [Your Contact Email] and we’ll do our best to accommodate changes or cancellations.
7. What if my item is damaged or incorrect?
We’re sorry for the inconvenience! Please contact us within 7 days of delivery with photos and order details, and we’ll make it right.
8. Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. You can purchase them [here], and they’ll be delivered via email with instructions to redeem at checkout.
9. Are your products eco-friendly/sustainable?
We prioritize sustainability in our materials and packaging wherever possible. You can read more about our commitment to the environment on our [Sustainability Page].
10. Who can I contact for further help?
You can reach our customer service team at [Your Contact Email] or through the contact form on our site. We respond within 1–2 business days.